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Some customers might have had VPN on a small scale, and now want to use that on a large scale. That’s the big challenge, determining what their preparation was for this and then taking it from there. There’s many different solutions out there that give the Federal government the ability to choose what route they want to take depending on where they are with their work from anywhere stance before the COVID-19 pandemic. And there’s different ways of attacking the problem that can allow employees and customers to access information via VPN, and they can use solutions like Citrix that provide secure solutions like remote PC, virtualization, and solutions that can be deployed to the cloud, in a hybrid multi-cloud and on-premise architecture.
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MeriTalk: In talking to Federal agencies and private sector providers over the past few weeks, we get the sense that the move to telework is going pretty well for the most part.
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Steven Nguyen, Vice President and General Manager-Public Sector at Citrix It’s got to work – quick and fast – just like it does when they are in the office. The second is that the tools offer a level of efficiency to yield a good user experience – they must have the ability to get files they need or get to an application without waiting for five minutes. The first is providing users with exactly the tools they had, so that the workflow is the same, and everything works exactly as if they were in the office. That takes a lot, and it covers a lot of different facets. This includes everything from an applications standpoint to the “soft” solutions, such as the impromptu face-to-face meetings. Nguyen: It’s pretty easy from a tech standpoint – the government needs to give its employees easy, secure, and reliable access to the tools and capabilities in their homes that up until recently they had in their offices so they can stay as efficient as possible. MeriTalk: What can the Federal government do right now on the tech front to better sustain or improve service to citizens, and to the government workforce? We sat down with Nguyen earlier this month to get his take on the government’s quick turn to telework, what the Feds need to consider over the next few months as the pandemic abates, and what agency CIOs may want to think about a year from now as they ponder modernization strategies that can outlast whatever surprises the future may hold. Beginning with an analyst position at the State Department, and then moving up the ranks with the likes of Oracle, Metaserver, Digital Harbor, and LexisNexis, Nguyen now sits squarely on the front lines of supporting the government in a time of crisis. Steven Nguyen, Vice President and General Manager-Public Sector at Citrix, has charted a career path that could serve as a virtual roadmap for informing and supporting the Federal IT industry enterprise over the past three decades.